2021 COVID-19 policy

As you know, we are in the midst of a global pandemic caused by the COVID-19 virus. As a healthcare facility, we have an obligation to serve our patients while at the same time do our best to stop the spread of this highly contagious virus.

We continue to operate with vigilant cleaning protocols for the safety and health of our patients and staff. Our staff has received COVID-19 vaccinations and continue to wear masks at all times. We request that all patients and caregivers also wear a mask covering their nose while in the office. We truly appreciate our patient’s compliance with our guidelines that keep everyone safe.

We are seeing patients as needed for curbside hearing aid services, telecare hearing aid services, and in person office visits. We are operating on a schedule that allows for social distancing in the office to minimize contact between patients. Please call ahead and schedule an appointment. We are not able to accommodate walk in appointments except for hearing aid repair drop off and pick up at the front desk.

If you have any questions or concerns, please give us a call at 404-591-2950. We’re happy to speak with you directly to determine a safe and effective treatment plan for you that you are comfortable with.

Below is a summary of our COVID-19 policies:

  • Every person must pass a temperature screening, COVID-19 questionnaire screening and wear a mask to enter the building. You will be greeted at a screening station at the entrance to our building. (Please note there are no mask exceptions for patients that have already been vaccinated.)
  • We continue to reschedule patients with COVID-19 symptoms, known exposure to a person with COVID-19 and those who have traveled internationally per CDC recommendations.
  • We have rigorous cleaning protocols, which include sanitizing all equipment, chairs and surfaces in each exam room.
  • We allow for proper air exchange of each exam room and hearing test booth between occupants.
  • Hand sanitizer and sinks for proper handwashing are available throughout our clinic.
  • We are limiting waiting room use to distance patients.
  • We ask that patients do not bring any visitors with them to their appointments, unless an additional person is necessary for their treatment plan. We do know that many family members and caregivers are essential for our patient’s care, so please inform our staff upon scheduling so we can try to accommodate. We cannot make accommodations for drivers, friends, and companions that are not caregivers and ask that they remain in the car or outside during your appointment.

For patients that are not comfortable coming in for in person care, we continue to offer contactless curbside hearing aid service and telecare (with telecare compatible hearing aid technology).

Please help us reduce your risk of infection by:

  1. Washing your hands often with soap and warm water for at least 20 seconds.
  2. Avoiding touching your eyes, nose and mouth with unwashed hands.
  3. Avoiding close contact with people who are sick.
  4. Practicing physical social distancing of 6 feet.
  5. Speak to your primary care physician about COVID-19 vaccination.
  6. Postponing your appointment if you have recently travelled outside of your local community.
  7. Postponing your appointment if you are experiencing any of the following symptoms (per cdc.gov):

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. We will continue to update this list according to CDC guidelines. If you exhibit any of the above symptoms, please reschedule your appointment, quarantine at home, and notify your primary care physician.

The CDC recommends looking for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone

*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.